Renaissance Indian Wells Pool Usage Boost
By refinishing and expanding their pool furniture, adding new umbrellas with charging stations, and introducing a flag system for easy poolside restaurant orders, Renaissance Indian Wells boosted pool space usage and guest engagement. These upgrades not only improved comfort but also led to a rise in restaurant orders, transforming the outdoor area into a lively, convenient spot for relaxation and dining.
Key Metrics
The improvements resulted in significant revenue growth and a notable increase in pool usage, showcasing the positive impact of these changes on both guest engagement and financial performance.
Increase in average pool occupancy
Total restaurant sales revenue growth
Challenges
Renaissance Indian Wells needed to upgrade its pool area to enhance comfort and drive engagement. Outdated furniture and a lack of easy ordering options for the poolside restaurant were limiting guest experience. The challenge was to create a more functional, inviting space that would increase pool usage and restaurant orders while maintaining a seamless experience.
Solutions
Renaissance Indian Wells partnered with Patio Guys to restore their pool furniture. The services included sandblasting, powder coating, re-strapping, and re-slinging the outdoor furniture, returning each piece to its factory condition for maximum durability. Additionally, Patio Guys supplied new commercial-grade Tropitone furniture built to withstand Palm Springs’ climate, enhancing comfort and functionality. All furniture was delivered and staged to the clients specifications as well packaging and trash removal.
Benefits
- Increased usage and guest satisfaction
This increase in usage translated directly into higher guest satisfaction, longer stays, and more opportunities for additional revenue through poolside dining and services.
- Boosted Poolside Restaurant Orders
The introduction of a flag system on upgraded chaise lounges allowed guests to easily signal when ready to order, making the process more convenient. As a result, the hotel saw a noticeable increase in restaurant orders, boosting both revenue and guest satisfaction by offering a seamless, elevated dining experience.
- Achieved Short and Long Term Revenue Growth
The upgrade led to immediate revenue growth through higher poolside dining orders. These changes are expected to drive long-term increases in both sales and guest satisfaction.
